Refund Policy

This Refund Policy governs all purchases made on this website. By placing an order, you agree to this policy.

Return and Refund Window

• Refund requests must be submitted within 30 calendar days after confirmed delivery.
• All requests require a valid order reference (order ID or transaction ID).
• Requests outside this period may be rejected.

Eligibility Requirements

• Items must be unused, complete, and in original condition unless defective or damaged in transit.
• Evidence may be required, including photos of packaging, item condition, and shipping label.
• We may deny claims where information is incomplete, inconsistent, or unverifiable.

Non-Refundable Cases

• Incorrect delivery information provided by customer.
• Normal wear and tear, misuse, or unauthorized alteration after delivery.
• Refused deliveries without prior written approval from support.

Refund Method and Timing

• Approved refunds are returned to the original PayPal funding source.
• Processing is initiated after approval; settlement timing is controlled by PayPal and card issuers.
• Typical completion time is 3-10 business days, but may be longer in some regions.

Chargebacks and Disputes

If a PayPal dispute or chargeback is opened, we will handle the claim through the payment platform process and may suspend duplicate direct refund processing until the dispute is resolved.

Support Contact

Refund support: 123068128@qq.com / 13251172224.